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Proxy server problem

Hi,

my laptop says "unable to connect to proxy server" when I try to get on the internet. I am using Windows8; product #eok23ua#aba

my internet provider said I needed to contact you. How do I reset this? or fix this problem

Please help.
Thanks!

I didn't find the right solution from the Internet.

References:https://h30434.www3.hp.com/t5/Notebook-Wireless-and-Networking/Proxy-server-problem/td-p/3593355

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